Shipping and Handling
Daytona Twin Tec are shipped F.O.B. DeBary, FL, and all wheels are shipped F.O.B. Lucedale, MS via UPS or common freight carrier, and are subject to applicable shipping terms and charges. Daytona Twin Tec does maintain a freight policy for warehouse distribution based on a minimum order qualification. Overseas order shipping via a common freight forwarding company or broker is the responsibility of the customer.
Product Return Information
Daytona Twin Tec warrants to the original purchaser the following:
Your Daytona Twin Tec Product will be free from defects in materials and workmanship for a period of three years from the original purchase date. The warranty covers the product itself, not the cost of removal and re-installation of the product. Daytona Twin Tec may extend the limited warranty on a case by case basis, considering the circumstances of the warranty claim. Daytona Twin Tec products that are not installed according to the supplied instructions may not be covered by warranty.
Specific conditions that will VOID the product warranty:
- If the product case has been opened or the product has been modified or repaired.
- If the product was not installed correctly or exposed to the elements (if applicable).
- If the product has been tampered with or damaged by: negligence, misuse or accident.
- If the product enclosure has been opened or contains missing components.
- We will not reprogram, re-purpose or update any product to support a different vehicle other than the vehicle it was designed to support from the factory.
Product Return Information
Aftermarket parts purchased from Daytona Twin Tec that are not manufactured by Daytona Twin Tec are covered under the original manufacturer’s warranty and are not covered under the Daytona Twin Tec product warranty.
Service, Repair & Warranty:
Contact Daytona Twin Tec via our support website (support.jmschip.com) for a Return Authorization.
All returns should be sent freight pre-paid and should include; Proof of Purchase and a letter that contains a clear explanation of the product issue, your contact information and the Return Authorization Number.
The Return Authorization Number should also be clearly written on the outside of the box.
The support.jmschip.com website will allow you to track the progress of your return.
All warranty returns are processed via the website support.jmschip.com. Returns should be returned freight pre-paid and should include; Proof of Purchase and a memo that contains both the Return Authorization Number and a clear explanation of the exact product issue. The Return Authorization Number should also be clearly written on the outside of the box.
Daytona Twin Tec is not liable for any and all consequential damages arising from the breach of any implied or written warranty in regards to the sale of this product, in excess of the purchase price.
Damaged/Defective Items:
If you receive a damaged or incorrect item, contact customer service no later than 10 business days of receipt. On a case-by-case basis, we will cover shipping charges via a UPS call tag or reimbursement up to $20.00 upon receipt of the item, which must be returned fully intact with the original packaging via a common carrier that provides package tracking. If there is extensive damage to the carton, refuse the order and contact customer service immediately. Please have your order number available when you contact customer service.
Return all Daytona Twin Tec ONLY to:
Daytona Twin Tec
240 Springview Commerce Drive
Building 1, Suite J
Debary, FL 32713 USA
Return all Daytona Twin Tec Wheels ONLY to:
Daytona Twin Tec Wheels
3247 Highway 63 South
Building 1
Lucedale, MS 39452 USA
Technical Support & Contact Information:
All technical support inquiries require the creation of a ticket at support.jmschip.com.
If you are unable to create a ticket – one of our techs will create one for you.
Telephone: 601-766-9424
Technical Support Hours: Monday – Friday 10:00am – 4:00pm Eastern Standard Time
How to Place an Order:
US retail orders for JMS products can be made online: JMSChip.com or by calling us factory direct at (601) 766-9424. For all international orders please contact us directly to place your order.
JMS products can also be purchased through our network of warehouse distributors, dealers, jobbers, and installers. To locate a wholesaler or installer in your area, please contact us or visit our Where to Buy page.